Go with something else. Overall I have had no real problems with this program. Every once in a while a machine may report offline when it didn't go offline, but usually its because the agent blipped for a moment and it fixes itself. The potential as well to have the anti-virus integrated is a very nice feature I am looking into. They other items which even includes a free firewall solution. You have to provide your own hardware but its something that can be a good replacement for OpenBSD firewalls, etc.
I have about machines in the system and so far everything has worked to my expectations and they even will write scripts for you to use in the system as well. They are constantly updating and I can't wait to see where this product ends up going. Support can be a little slow May not have all the features you want or get from a paid solution but its getting there.
You can't beat free, so it's not terrible. However, it seems that one update they do will fix something that wasn't working but will then totally break something else. For instance, adding an additional monitor email so a ticket can be opened in the help desk we use won't work. It was working a few releases ago when I set it up. When I contacted support, they said they were unable to replicate the issue despite me trying multiple times, on multiple devices, on multiple browsers.
The security portion such as antivirus and firewall are alright, but I don't really use them. It's nice that you can easily control the different components through policies. I definitely would not use this with any large clients. For small shops or shops that use different antivirus or just want to see what machines need what, this isn't too bad and will definitely get you what you need.
About 3 weeks ago I was thinking of switching and saving some money only to find my account still was not fixed it took 2 weeks just to be able to "log in". Now the ITSM manager will not load so i can't even get a client installed.
I was talking to the customer about this that I demoed everything with a year ago and he told me they just sent him an email trying to get him to buy AV as an MSP. I had him send me the email, sure enough, they marketed to my customer the only email other than mine that I entered into the system to test a year ago.
Their own support sucks in a production environment telling a customer it will take up to 2 weeks to fix a major "account down" issue is crazy at 3. I would rather take my 3. Don't let the negative reviews confuse you.. Comodo One, although Free does practically everything N-Able, and other large competitors do, but without the cost. Comodo makes their money through selling add-ons like Antivirus and Backup Solutions which integrate into the platform.
For a small-midsize MSP that is looking for a platform in which is not only free, but offers a reselling solution for Antivirus, so that you make money through the platform -- the platform is for you. I was very wary at first when I saw their website and all the "FREE", but it was definitely worth getting a demo and implementing. I never write reviews, but I've been so impressed that I am making sure that people know that N-Able, Kaseya, and other platforms should be worried about this free competitor.
Looking for a way to manage the security of my companie's IT devices, found comodo One, abandoning the purchase process with another solution. No problem with the deployment, without any help, on both PC Win 10 and iPhone Only 1 thing missing: Internet filtering based on categories the only option is to define manually forbidden sites and it's not possible from the central console.
This software is extremely laggy, it made our systems come to a crawl and had many false positives. It definitely needs some refinement. After several months of demoing, I think the product has reached the point where it can be deployed to small and medium sized businesses. Most of the bugs have been worked out at this point, but you definitely need to spend your time learning the ins and outs of the system before you try and deploy it.
However, one you just as easily use the RMM to deploy them, so while an extra step, the feature is there. And second,. I've deployed this now to several of my smaller clients and plan to eventually switch over everyone under 50 endpoints. The lack of bulk actions limits it's use to in deployments much larger than that.
I've tried to set up Comodo One - as an alternative to Spiceworks as Helpdesk I like that it appears to offer Project management even if in a lightweight kind of way. But alas, it is a severely fragmented product. I think it may have worked better in the past now than it does but the components don't interact very fluidly and there is a lot of confusing duplication. For example: Patch Management in it's own separate module only does third party stuff, whereas the patch management in the new "ITSM" does the Windows stuff.
MSI deploys don't seem to work right from ITSM and you have to jump through hoops just to deploy the third party patch manager. I can't even get the helpdesk to retrieve mail from a POP server though it can send using the same credentials and server.
Maybe in another year when the many bugs are worked out? It has serious potential I test drove the software and found it lacking in features and a confusing interface. I left the software alone for months and was contacted by Kim from sales.
When I asked to be removed from the list and have my account closed, she argued with me and will not close the account. Based on this interaction of terrible customer service, I would not recommend the product, nor the company for any reason when there are so many RMM solutions. We've been using Comodo One along side Kaseya for a number of months now, the product is rapidly growing in features. The company is very responsive to problems and have walked me through various problems we've encountered.
Ever time we find a problem it is noted and worked on and so far solved. We've set up patching and notification rules, every time the rule has triggered so far we have received email notifications and tickets have been logged. I'm looking forward to using this tool for more and more. If you haven't looked at latest versions I'd suggest you look again. They are migrating the desktop tool to the cloud platform, which currently houses the Mobile Device Management tool, which works with iOS, Android, Windows, Mac's and I haven't tested it but it's supposed to work with Windows phones as well.
I've been working with them a lot if you are having problems with a bug or getting assistance please let me know and I may be able to help you resolve your issues. Our tools besides Comodo are Kaseya and Connectwise. Kaseya is good but expensive, and Connectwise is awesome except I think we could use a Connectwise Lite version, It has too many steps from quote to ticket to done, to approval to invoicing to, closed. I find it a bit cumbersome.
It will be nice to see some of these features developed into Comodo's Service desk but I'd be happy with a simpler version. Looks great -- what else you need under single dashboard to improve quality of service and impress your clients. Its looks amazing to me..!! Let me start by saying you should probably not be deploying these to large clients, at least not yet.
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Comodo Cybersecurity Blog. Reading Time: 3 minutes Griffin, the Victorian-era character H. Effective, comprehensive scanning. Frequently, mitigation advice is also offered. Wells tale! Share: linkedin linkedin linkedin linkedin linkedin. Related Blog Posts No related posts. Comodo ONE Mobile allows service desk managers and technicians to use their Smartphones or tablets to respond to service requests anywhere, anytime.
Save time. From your mobile device, you can view service desk tickets assigned to you and team members and create and update tickets in real time. Be resourceful. Use your Smartphone to dial back customers directly, or take a picture of a serial number or product, or to get GPS driving directions to your customer's site.
All rights reserved. All trademarks displayed on this web site are the exclusive property of the respective holders. Mobility Saves the Day Be more responsive. Comodo One Mobile App Track customer requests when you are traveling Create new tickets as soon as issues arise Edit ticket information to keep everyone in sync View open, assigned, overdue and unassigned tickets Receive ticket updates and alerts on your mobile device.
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